DELIVERY
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Can I change an incorrect address?
If your order has not left us. Yes, please be sure to reach out to our customer service team with your correct shipping address for amendment before the dispatch of your order. If your order has been dispatched or is already on the way, we will not be able to change your shipping address. To cha... -
Does pick up prioritise my order?
No. While pick-up is a fantastic option that will eliminate Australia Post delivery times, unfortunately, we do not offer a rush on any orders. You will still be required to allow for a standard production time. -
Do you offer customer pick up?
Yes, pick-up is available for anyone within the Melbourne vicinity who would prefer to collect their order instead. Our customer pick-up option is free and can be selected at checkout. Please note: A standard production time is required for orders that have been selected as pick up. -
Do you offer express shipping?
Yes, we offer an Express Shipping option at checkout. This is available for $19. Please note: Express Post does not speed up production time and applies to shipping time only. -
Delivery within Australia and to New Zealand Once your order has left our warehouse, you will be able to track it online with Australia Post. You will be sent an email with your tracking number. Please allow 24 hours for your tracking information to become active. Click here to track your order.
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Delivery within Australia and to New Zealand. As all your products are created uniquely for you, your order will be produced and dispatched in 4 business days of the purchase date. Your order is shipped as per Australia Post delivery times. For more information on the estimated delivery times to ...
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We offer $10 Standard Shipping on all orders within Australia. Express Post is also available for $25. Please note: Express Post does not speed up production time and applies to shipping time only. Delivery to New Zealand Currently, we only offer Standard Shipping for delivery to NZ. This is a...
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My order has been returned to sender?
If your order is returned to us, it may be due to a few different reasons. Your delivery was taken to the post office for collection and was not collected. Suppose our carrier provider cannot safely deliver your parcel when no one is home. In that case, a collection card will be left, and your... -
Status is delivered, but I haven't received it?
If your parcel is showing as delivered, but you have not received it, be sure to check no one else on your property has received your package. Also, double-check the shipping information provided at the time of placing your order is correct. We also recommend checking for a delivery note, as it m... -
When is my order ready for pick up?
Once your order has been placed, we kindly ask that you refer to our current production guidelines. They can be found here. As soon as we have finished creating your personalised print, you will receive an email notification to know this is ready for collection. To ensure you do not miss these im... -
Where can I collect my order from?
Our HQ is located in Dandenong South, Melbourne. You may collect your order between 9am-5pm, Monday to Friday, from our reception area. Click here to see map for pick up location. Please Note: Pick-up is not available over the weekend. -
Where is my order shipped from?
Your customised poster is locally created and manufactured at our HQ in Melbourne! -
Why is my Tracking Number not working?
We rely on our carrier provider to update your tracking number and safely deliver your parcel. Once your order is completed, we recommend allowing 24 hours for your tracking to become active online with Australia Post.