If your order has not left us.
Yes, please be sure to reach out to our customer service team with your correct shipping address for amendment before the dispatch of your order. If your order has been dispatched or is already on the way, we will not be able to change your shipping address. To change your address, please contact us here.
If your order is already on the way.
Once your order leaves our HQ, we cannot change your address. You may contact Australia Post, and they may be able to redirect your parcel at their discretion; however, this is not guaranteed. If the goods are returned to us, we will attempt to contact you using your order details to re-deliver. Please note, we cannot guarantee that the package will be returned to us by the carrier provider or the recipient at the incorrect address. If the incorrect address provided is a neighbour, we recommend attempting to retrieve this parcel directly. If your package is returned, you will be required to pay a second shipping cost to re-deliver it to the correct address.