If your order is returned to us, it may be due to a few different reasons.
Your delivery was taken to the post office for collection and was not collected.
Suppose our carrier provider cannot safely deliver your parcel when no one is home. In that case, a collection card will be left, and your order will be taken to your local post office for pick-up. The Post Office will hold your order for 10 days before returning to us. If your order is returned due to being uncollected, a second shipping cost will apply to have this re-delivered.
The shipping address provided was incomplete or incorrect.
Sometimes, there may be an error with the shipping address provided to us at the time of purchase which is not updated before the dispatch of your order. You will find the shipping information as provided in your confirmation email. If this is the case, the package may be returned to us by the carrier provider. Please note that we do not guarantee that the parcel will be returned to us by the carrier provider or the recipient at the incorrect address. If the incorrect address provided is a neighbour, we recommend attempting to retrieve this parcel directly. If your package is returned, you will be required to pay a second shipping cost to re-deliver it to the correct address.