Status is delivered, but I haven't received it?

If your parcel is showing as delivered, but you have not received it, be sure to check no one else on your property has received your package. Also, double-check the shipping information provided at the time of placing your order is correct. We also recommend checking for a delivery note, as it may have been redirected to the post office for collection.
You will then need to lodge an enquiry directly with Australia Post to see if they can provide further assistance as to where this parcel has been delivered. Australia Post is contactable on 13 76 78. Once your enquiry has been lodged with Australia Post, please contact our customer service team here with your enquiry number, as necessary.