RETURNS & REFUNDS
-
Our Returns and Refunds Policy
Edison Lane takes quality control very seriously before dispatching your order; however, we understand that sometimes things can go wrong. If you receive your product and it is not as described or not what you ordered, we will happily offer a replacement, store credit, or refund. Returns must be ... -
What is needed for a return claim?
Proof of purchase - this can be in the form of a valid order number or confirmation email. Photographic evidence of the incorrect product or fault. When lodging a claim, we kindly ask that you provide multiple photos, one photo to show the fault in the product and another to show the overall cond... -
As all our products are uniquely customised as per the specifications provided to us, unfortunately, we will not be able to accept returns based on Change of mind on your purchase. The fault of goods due to general wear and tear or use outside of what the product is intended for. Products that h...
-
You must have lodged a return claim with us and had your claim approved before returning any goods to us. If you are asked to return your goods to us, Edison Lane will cover shipping costs if the product is deemed faulty and the above requirements are met. If the product is not deemed faulty by E...
-
Once your order is handed over to Australia Post to deliver your products, we trust that these will be delivered as per our specified time frames; however, any delays incurred during transit are unfortunately out of our control. Edison Lane will not refund shipping costs if your order has not arr...